Orientation to Services (continued)
If solving your problems seems difficult or even overwhelming right now, remember that I will understand this, and will take your hopes and fears into consideration. It is vital that you be honest about your thoughts, actions and feelings at all times (especially with yourself). Please be aware that some discomfort and awkwardness is a normal response to talking about problems, and that these feelings will subside. You will be working with a trained professional, and you need not fear being judged or criticized. Speak freely and openly in this confidential relationship.
CONSUMERS RIGHTS AND RESPONSIBILITIES
As a consumer of services, you are entitled to:
- Mental health services in accordance with standards of professional practice, appropriate to your needs, and designed to give you a reasonable opportunity to improve your condition;
- Humane care, protection from harm, and to be treated with dignity and respect;
- The right to participate in the development and review of your treatment plan, including the known effects of receiving and not receiving such treatment, or alternative treatment, if any;
- The right to receive treatment in the least restrictive settings;
- The right to review and receive a copy of your behavioral health record;
- The right to confidential maintenance of all of your protected health information (PHI); no disclosure of such information without your written authorization, except in cases of medical emergency, by court order, or when otherwise allowed or dictated by law;
- The right to register complaints and to have your complaints heard and action taken, if required, promptly;
- The right to waive any of your rights, if the waiver is given voluntarily, knowingly, and in competent state of mind. The waiver may be revoked at any time.
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